Terms of Service

Last updated: 14 September 2026

1. Acceptance of These Terms

These Terms of Service (“Terms”) govern access to and use of Silicon Hub (the “Service”), provided by Silicon Homes Ltd, a company incorporated in New Zealand (NZBN 9429047725898, registered office 45 Hangahai Road, Flat Bush, Auckland 2019) (“we”, “us”, “Silicon Homes”).

By creating an account, subscribing, or using the Service, the person or business doing so (“you”, the “Customer”) agrees to these Terms. If you are agreeing on behalf of a company or other organisation, you confirm you have authority to bind that organisation.

2. The Service

The Service is a web-based construction cost, budget, and project-tracking application. We may add, change, or remove features from time to time as the Service is developed further; we'll make reasonable efforts to tell you about changes that materially reduce functionality you rely on.

3. Accounts, Account Owners & Standard Users

• The person or business who subscribes becomes the “Account Owner” for their own, separate Account, and is responsible for that Account — including for the accuracy of information supplied and for who they invite.
• The Account Owner may invite other individuals (“Standard Users”) into their Account and control what those users can see and do, using the permission controls provided in the Service.
• You are responsible for keeping your login credentials secure and for all activity that happens under your account.
• Each Account's data is kept separate from every other customer's Account. We do not provide, and no Standard User or Account Owner has, any way to view another Account's data through the Service.

4. Subscription & Billing

• The Service is offered on a subscription basis, on the plan that matches your Account type, unless we agree a different plan with you in writing:
  • Developer — NZ$49 per admin seat per month, or NZ$499 per admin seat per year. Each administrator in the Account needs a seat; Standard Users with limited, non-admin access do not.
  • Builder — NZ$99 per month, or NZ$999 per year, for the Account.
• All prices are in New Zealand dollars and exclude GST, which is added at checkout. Fees are billed in advance for the period you choose (monthly or yearly) via our payment processor (Stripe). Admin seats added part-way through a period are invoiced straight away, pro rata for the rest of that period.
• If you subscribed on an earlier plan or price, you keep that price for as long as your subscription continues, unless you change plan or we give you notice under the next clause.
• Prices may change with at least 30 days' notice to the email address on your account. Continuing to use the Service after a price change takes effect means you accept the new price.
• You authorise us (via Stripe) to charge your nominated payment method automatically each billing period until you cancel.
• If a payment fails, we will attempt to collect it again and may show an in-app notice. If payment remains unsuccessful after a reasonable grace period, we may suspend access to the Account until payment is resolved.

5. Free Trial & Trial Period

• New Accounts start with a 14-day free trial. No payment method is needed to start it, and nothing is charged unless you choose to subscribe — which an Account administrator can do at any time from My Profile.
• If the free trial ends without a subscription, the Account stays fully usable for a short grace period, and then becomes read-only. Your Content is not deleted: you can still sign in and view it, and subscribing restores full access.

The Service is currently offered as part of a limited trial (initially up to 50 Accounts) while it continues to be tested and refined. During the trial, features, performance, and availability may change more frequently than they will once the Service is out of trial. Sections 12 (Availability) and 13 (Liability) apply in full during the trial.

6. Cancellation & Refunds

• You may cancel your subscription at any time from within the Service or by contacting us. Cancellation takes effect at the end of the billing period you've already paid for — you keep access until then.
• Fees already paid are non-refundable, including for partial billing periods, except where required by law.

7. Your Data & Content

• You (the Customer) own all data, documents, and content you or your invited users enter into the Service (“Your Content”). We claim no ownership over it.
• You grant us the limited right to host, store, back up, and process Your Content solely for the purpose of providing the Service to you.
• You are responsible for making sure you have the right to upload any content you put into the Service, and for complying with any obligations you owe to your own clients, vendors, or staff whose information you enter.

8. Platform Benchmark (Anonymised, On by Default)

• The Service includes a Platform Benchmark feature that pools anonymised, aggregated cost figures across participating Accounts, grouped by Region, Build Type, and Build Size, so Accounts can compare their own figures against a wider average.
• This is on by default for every Account, including Accounts that existed before this feature launched. Your Account Owner controls whether your Account contributes, under Settings → People, and can turn it off at any time with no effect on anything else about your subscription or access.
• Only pooled sums and averages are ever computed or shown — never one Account's or project's own figures, name, or address — and a figure only appears once at least a set minimum number of different Accounts (currently 2, reviewed as more Accounts join the platform) have contributed to it. See our Privacy Policy for full detail on how this works, including that lower minimum's effect on the anonymity guarantee while participation is still small.
• By continuing to use the Service without turning this off, you consent to Your Content's relevant cost figures being used in this pooled, anonymised form as described above and in the Privacy Policy.

9. Data Retention After Cancellation

After your subscription ends, we retain Your Content for 7 years from the date of cancellation, primarily to support your own record-keeping obligations as a construction business (including under the Building Act 2004's long-stop limitation period for defect and weathertightness claims). After that period, Your Content is securely deleted.

If you would like your data deleted sooner, contact us and we will do so unless we reasonably need to retain specific records for legal, regulatory, or dispute-related reasons — in which case we'll tell you what's being retained and why.

10. Backups & Data Security

• We take automated, encrypted backups of each Account's data on a daily schedule, retained on a rolling 30-day cycle and stored separately from our primary hosting environment. Backups cover your project records and user accounts; file attachments are not duplicated, as they already reside permanently in your own connected OneDrive.
• Backups are a safeguard against data loss on our side. They are not a substitute for your own records, and we do not guarantee that any particular backup will be available or recoverable. You should still export your own copy from Settings → Backup & Restore, particularly before any significant change.
• We do not access, view, or browse Your Content except: (a) with your explicit request or consent for support purposes, or (b) where required by law. See our Privacy Policy for more detail.

11. Acceptable Use

• You will not use the Service for any unlawful purpose, to infringe anyone's rights, or to attempt to access another Account's data.
• You will not attempt to reverse-engineer, disrupt, overload, or gain unauthorised access to the Service or its infrastructure.

12. Service Availability

We aim to keep the Service available and performing well but do not guarantee uninterrupted or error-free operation, particularly during the trial period referred to in Section 5. We are not liable for downtime caused by matters outside our reasonable control.

13. Limitation of Liability

To the maximum extent permitted by law, our total liability to you arising out of or in connection with the Service, in any 12-month period, is limited to the total fees you paid us in that period. We are not liable for indirect, incidental, or consequential loss, including loss of profits, loss of data, or business interruption.

14. Consumer Guarantees Act

You confirm you are acquiring the Service for business purposes. To the extent permitted by section 43 of the Consumer Guarantees Act 1993, the guarantees in that Act do not apply to the Service.

15. Support

For support, contact info@siliconhub.co.nz. We aim to respond within 48 hours, though this is a target during the trial period rather than a guaranteed service level.

16. Suspension & Termination by Us

We may suspend or terminate your access if you materially breach these Terms (including non-payment) and don't fix the issue within a reasonable period after we notify you, or immediately if we reasonably believe continued access poses a security or legal risk.

17. Changes to These Terms

We may update these Terms from time to time. We'll give reasonable notice of material changes before they take effect.

18. Governing Law

These Terms are governed by the laws of New Zealand, and the courts of New Zealand have exclusive jurisdiction over any dispute arising from them.

19. Contact

Silicon Homes Ltd — info@siliconhub.co.nz